TERMS & CONDITIONS
PICTOURS OF GREECE is a limited liability company properly registered under the laws of Greece, offering personalized travel services to its customers. It is also officially registered as a travel agency with the competent authority (Greek National Tourism Organization / License number: 0208E70000912701) and complies with all applicable standards.
The terms and conditions herein apply to all relations between PICTOURS OF GREECE, its clients, and visitors to its website.
1.1 Children under the age of 16 are not eligible to participate in our standard trip packages, however, exceptions may be made for private tours upon request.
1.2 Participants are responsible for their own safety and well-being during the tours.
1.3 For the safety of the group, local excursions may be modified or canceled at any time at the guide’s discretion due to weather conditions.
1.4 Guests should be prepared to navigate rugged terrain and walk considerable distances. Generally, walking conditions in Greece are smooth and accessible.
1.5 Our tours are not suitable for wheelchair users or individuals with significant mobility challenges.
2.1 All prospective clients must communicate their travel preferences to PICTOURS OF GREECE via a designated questionnaire or other written forms provided by the company.
The information should include travel dates, destinations, number of travelers, room preferences, and any specific requests.
2.2 For tailor-made trips, PICTOURS OF GREECE will create a customized travel package based on the details provided. This package may be adjusted as needed through further communication with the client.
2.3 The final travel package will be presented to the client in the form of a Booking Form, which will include all relevant details such as passenger names, accommodation, internal transfers, sightseeing and monument visits, payment breakdown, total cost, and payment schedule.
2.4 Any payment made by the client, even in the event of a subsequent cancellation, is subject to a non-refundable flat fee of 2% of the total amount paid, in favor of PICTOURS OF GREECE.
2.5 PICTOURS OF GREECE accepts online payments via VISA, MASTERCARD, and MAESTRO cards, as well as bank transfers.
2.6 A personalized payment plan—including number of installments and due dates—may be arranged upon request.
2.7 If full payment is not received within 7 days of selecting bank transfer as the payment method, the Booking Form will be automatically canceled without further notice.
2.8 Upon receipt of full payment, PICTOURS OF GREECE will provide all necessary documentation and any additional information requested by the client.
3.1 PICTOURS OF GREECE reserves the right to alter or cancel your booking due to operational requirements or circumstances beyond our control.
3.2 In the event that a change or cancellation becomes necessary, we will provide you with reasonable notice under the given circumstances. When possible, a comparable alternative will be offered. For cancellations initiated by us, a minimum of 30 days’ notice will be provided unless the cause is outside our reasonable control.
3.3 If a suitable alternative is unavailable or not acceptable to you, you will have the option to either receive a full refund of all payments made or select an alternative tour offered by PICTOURS OF GREECE at no additional cost.
3.4 In cases where the change or cancellation is due to force majeure—such as political unrest, war or threat of war, riots, civil disturbance, airport or port closures, labor disputes, terrorist activities, natural or nuclear disasters, fire, epidemics or health crises, extreme weather conditions, or other unforeseeable events beyond our control—we will refund all amounts paid to PICTOURS OF GREECE.
3.5 PICTOURS OF GREECE is not liable for any costs related to travel arrangements made independently by the client that may be affected by the cancellation or rescheduling of a tour.
3.6 Unless otherwise specified, if you wish to cancel or amend your booking (e.g., travel dates, participant names, etc.), a modification or cancellation fee may apply unless the request is submitted at least 60 days prior to departure. All requests must be submitted in writing.
Cancellation Fees (as a percentage of the amount paid):
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More than 60 days before departure: 0%
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60–50 days before departure: 20%
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50–40 days before departure: 40%
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40–30 days before departure: 60%
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30–20 days before departure: 80%
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Less than 20 days or no-show: 100%
4.1 PICTOURS OF GREECE is committed to delivering all services explicitly listed in the Booking Form.
4.2 While PICTOURS OF GREECE will make every effort to accommodate additional requests made before or during the client’s trip, it cannot guarantee fulfillment of such requests and accepts no liability if they cannot be met. Additional requests may incur extra charges, which will be agreed upon on a case-by-case basis.
4.3 PICTOURS OF GREECE is not responsible for any loss or inconvenience caused by changes to scheduled international or domestic flights that are not included in the original Booking Form.
4.4 Scheduled sea, road, or rail transfers may be subject to changes in timing or pricing by the respective transport operators. PICTOURS OF GREECE will inform the client of such changes when notified but is not liable for any resulting loss or inconvenience, as these matters fall outside its control.
4.5 PICTOURS OF GREECE exclusively recommends reliable and vetted facilities and services. A designated staff member will be assigned as the client’s main point of contact throughout the trip. Clients are encouraged to communicate any special requests, complaints, or concerns regarding hotels or service providers through PICTOURS OF GREECE, rather than addressing them directly. While the company will act promptly to resolve any issues, it cannot be held liable for the service provider’s failure to comply.
4.6 PICTOURS OF GREECE is not liable for any loss or damage incurred due to force majeure events—such as war, civil unrest, natural disasters, fire—or other unforeseen circumstances, including strikes or weather-related cancellations.
4.7 PICTOURS OF GREECE does not assume responsibility or liability for any injury or harm resulting from the negligent acts or omissions of third-party service providers or other individuals involved in activities undertaken during the tour.
4.8 Upon request, PICTOURS OF GREECE will provide general information regarding visas, customs, and local authority regulations. However, the company is not responsible for any disruptions to travel or stay arising from non-compliance with such requirements.
4.9 PICTOURS OF GREECE is not liable for issues arising from client-specific information—such as health conditions or mobility limitations—that was not disclosed prior to the issuance of the Booking Form.
5.1 Guests are expected to behave respectfully and considerately toward PICTOURS OF GREECE staff, service providers, and fellow travelers at all times.
5.2 All clients must comply with the rules and regulations set by accommodation providers and other service partners throughout the trip.
5.3 Appropriate clothing should be worn based on the weather and terrain. Closed-toe shoes with good grip are mandatory on all tours.
5.4 For the comfort and consideration of all passengers, eating and drinking inside the minivan is not permitted.
5.5 Guests are required to stay with the group and follow all instructions provided by the guide.
5.6 Punctuality is essential. Clients must be on time for all scheduled departures.
6.1 To ensure clarity and transparency, all communications shall be conducted via email unless circumstances prevent written communication. English shall be the default language for all correspondence, unless otherwise agreed.
6.2 Any agreement or transaction between PICTOURS OF GREECE and the client shall be governed by Greek law. Any disputes arising shall fall under the exclusive jurisdiction of the Courts of Athens, Greece.
6.3 PICTOURS OF GREECE maintains a secure database containing client names and contact details, which may be used for communication and/or marketing purposes. This information will not be shared with third parties, except when necessary for fulfilling the services outlined in the Booking Form. Clients have the right to object to the use of their data or request its deletion at any time. For more details, please refer to our Privacy Policy.
6.4 All content on the PICTOURS OF GREECE website and in its documentation is protected by copyright and/or trademark laws and constitutes the intellectual property of PICTOURS OF GREECE. Use of any materials from the website or other official documents requires prior written consent.
6.5 PICTOURS OF GREECE reserves the right to update or modify the terms and conditions of website use at any time. Such changes shall take effect immediately upon notification, which may include posting revised terms on the website. Continued use of the site after changes are made constitutes acceptance of those changes. Users are encouraged to review these terms periodically. PICTOURS OF GREECE may also modify or discontinue any aspect of the website—including features, services, or content—without prior notice or liability.
6.6 PICTOURS OF GREECE reserves the right to revise tour prices at any time without prior notice. However, any confirmed bookings will not be affected, and the agreed-upon payment terms will remain unchanged.