TERMS & CONDITIONS
PICTOURS OF GREECE is a limited liability company properly registered under the laws of Greece, offering personalized travel services to its customers. It is also officially registered as a travel agency with the competent authority (Greek National Tourism Organization / License number: 0208E70000912701) and complies with all applicable standards.
The terms and conditions herein apply to all relations between PICTOURS OF GREECE, its clients, and visitors to its website.
1.1 Children under 16 years old are not allowed to participate in our standard trip packages.
1.2 Your safety and well-being on tours are your responsibility.
1.3 For the safety of the group, local excursions may be canceled at any stage at the discretion of the guide, due to weather conditions.
1.4 Guests must be able to traverse rugged terrain and walk considerable distances. In general, the terrain in Greece is smooth and adequate for walking.
1.5 Our tours are not suitable for wheelchair users or people with mobility issues.
2.1 All interested clients shall communicate their personal preferences to PICTOURS OF GREECE through a specifically designed questionnaire or other written forms provided by PICTOURS OF GREECE.
The information provided by the client shall include travel dates, and/or destinations, and/or number of travelers, and/or room allocation, and/or any specific requests of the client.
2.2 In case the client wishes for a tailor-made trip, PICTOURS OF GREECE shall put together a package that best corresponds to the information provided. This package may be amended as deemed appropriate following subsequent communications with the client.
2.3 The final package shall be submitted to the client in the form of a Booking Form, including all passenger names, accommodation details, internal transfer details, sightseeing visits, monument visits, down-payment details, total cost, time of payments, etc.
2.4 Any transaction that has been already made by the client, regardless of a subsequent potential cancellation, incurs a non-refundable flat fee (2% of the total cost paid) in favor of PICTOURS OF GREECE.
2.5 PICTOURS OF GREECE accepts VISA, MASTERCARD, and MAESTRO cards for online payments. We also accept bank transfers.
2.6 A tailor-made payment plan (number of installments, due dates, etc) can be arranged after communicating with PICTOURS OF GREECE.
2.7 In case you choose to pay by bank transfer and the full payment of a tour is not processed within 7 days, the Booking Form shall be canceled automatically, without further notice from PICTOURS OF GREECE.
2.8 Following the full payment of a tour, PICTOURS OF GREECE shall provide all necessary documentation and other information the client may need or request.
3.1 PICTOURS OF GREECE reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.
3.2 Should change or cancellation prove necessary, we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is needed, a minimum period of 30 days’ notice will be given by us unless the circumstances leading to the cancellation are beyond our reasonable control.
3.3 If an alternative is not available or acceptable you will be entitled to either a refund of all money paid to the company or select another PICTOURS OF GREECE tour without any further payment.
3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic, or health risk, adverse weather conditions or other similar events beyond PICTOURS OF GREECE’s control), we will refund all money paid to PICTOURS OF GREECE.
3.5 PICTOURS OF GREECE is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday.
3.6 Unless specified otherwise, if you need to cancel or modify your booking (departure date, passenger name, etc.), a fee may apply unless the request is made at least 60 days before departure. All requests must be submitted in writing.
Cancellation Fees (% of the paid amount):
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More than 60 days: 0%
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60–50 days: 20%
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50–40 days: 40%
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40–30 days: 60%
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30–20 days: 80%
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Less than 20 days or no-show: 100%
4.1 PICTOURS OF GREECE undertakes to provide all services included in the Booking Form.
4.2 PICTOURS OF GREECE shall endeavor to satisfy any additional requests that may arise prior to or during the client’s stay, however, PICTOURS OF GREECE shall not be liable if such requests do not materialize. Naturally, such a request may incur an extra cost which shall be agreed on a case-by-case basis.
4.3 PICTOURS OF GREECE shall not be liable for any loss or damage suffered by the client in the event of a change in scheduled international or internal flights that were not part of the original Booking Form.
4.4 It is possible that scheduled transfers by sea, road, or train, may be the subject of time and/or price alteration by the operating companies. In such case PICTOURS OF GREECE shall inform the client accordingly but shall not bear any loss or damage suffered by the client as a result of such changes, falling outside its control.
4.5 PICTOURS OF GREECE shall suggest only trustworthy and tested facilities and services and shall provide the client with the details of a contact person within PICTOURS OF GREECE’s staff, specifically in charge of the client. It is suggested that in the event of any particular wish, complaint, or comment regarding hotels or other service providers suggested by, the client communicate them through PICTOURS OF GREECE and not directly. PICTOURS OF GREECE shall immediately take all relevant action, but shall not be liable in the event of failure to comply on behalf of the service provider.
4.6 PICTOURS OF GREECE shall not be liable for any loss or damage suffered by the client in any event of force majeure (war, riot, natural disaster, fire, etc) or other unforeseeable incidents (strikes, cancellations due to weather, etc.).
4.7 PICTOURS OF GREECE does not accept responsibility and is not liable for any negligent acts or defaults of any supplier or any other person should you suffer any injury as a result of or in connection with any activity you engage in while on your tour.
4.8 Although PICTOURS OF GREECE shall provide, upon the client’s request, all travel information regarding visas, customs, and other local authority requirements, it shall not be liable in the event the client’s stay or travel is disturbed or otherwise altered because of such requirements.
4.9 PICTOURS OF GREECE shall not be liable for any issue arising with regard to client-specific information that was not provided prior to the Booking Form (e.g. health-related requirements, restricted mobility issues, etc).
5.1 You are expected to behave decently and with consideration to PICTOURS OF GREECE, any suppliers, and fellow travelers.
5.2 You must comply with rules and regulations set by accommodation providers and all other suppliers from time to time.
5.3 Wear clothing appropriate to the weather and terrain. Closed-toed footwear with good traction is required on all tours.
5.4 Consumption of food and drinks inside the minivan is not allowed, as a matter of respect to other travelers.
5.5 You must stay with the group and follow the instructions of your guide.
5.6 You must always be on time for each departure.
6.1 For the sake of clarity and in the interests of both parties, all communications shall be conducted by email unless when circumstances do not allow communication in writing. All communications shall be conducted in English unless otherwise agreed.
6.2 Any agreement and/or transaction between PICTOURS OF GREECE and the client will be governed by Greek law and any dispute will be resolved by the Courts of Athens, Greece.
6.3 PICTOURS OF GREECE will maintain a database including the names and contact details of its clients, which may be used for communications and/or marketing purposes. PICTOURS OF GREECE undertakes not to disclose such information to any third party except when necessary for the execution of the Booking Form. Each client maintains the right to express any objection and/or request the deletion of his/her personal data from PICTOURS OF GREECE’s database. For more information please check our Privacy Policy.
6.4 All contents of PICTOURS OF GREECE’s website and documentation are either copyright or trademark-protected and constitute PICTOURS OF GREECE’s intellectual property. The use of materials from the website and/or other documentation is subject to PICTOURS OF GREECE’s prior approval.
6.5 PICTOURS OF GREECE reserves the right to change or modify the terms and conditions applicable to the use of this Site at any time. Such changes, modifications, additions, or deletions to the terms and conditions of use shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to, posting new terms and conditions on the Site. Any use of the Site after such change or modification shall be deemed to constitute acceptance by you of such changes, modifications, additions, or deletions. Because they will be binding on you, you should revisit these terms from time to time. PICTOURS OF GREECE may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time. PICTOURS OF GREECE may also impose limits on certain features and services or restrict your access to parts of the Site without notice or liability.
6.6 PICTOURS OF GREECE reserves the right to alter the cost of any tour without further notice. Bookings that have been already confirmed won’t be affected, thus remaining payments if any, will remain the same.